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Receptionist
Work Schedule: Monday-Friday; 8am-5pm
POSITION SUMMARY
Job Status: Full lime
Amount of Travel Required: No travel required
Faculty, Fellows, and Residents from the University of Kansas School of Medicine-Wichita's Internal Medicine and Gastroenterology Departments provide patient care through our clinic. As a Receptionist, you will play a crucial role on our clinical team by serving as the first point of contact for patients arriving at or calling the clinic, registering patients and scheduling appointments in a customer service-oriented environment. We are dedicated to continuous quality improvement while providing high quality, efficient health care to patients. We have an amazing staff that promotes teamwork, supports each other, and engages in how the clinic operates.ESSENTIAL FUNCTIONS
- Greets patients in a prompt and courteous manner, provides support and guidance as needed, and maintains a positive customer service environment
- Obtains completed patient forms and signed acknowledgement of receiving copies of office policies and legally required documents
- Updates patient demographic and payment-related information
- Performs insurance benefit verification
- Collects monies due for patient visits (e.g., co-pay, deductible, co-insurance, self-pay) and refers to the Billing department when appropriate
- Scans patient registration documents and insurance cards into patient's electronic health record
- Checks patients in and out for appointments
- Answers telephone, schedules appointments, directs/transfers calls to appropriate departments
- Performs daily balancing of payment batch
- Sort and distribute faxes and other patient correspondence
- Monitors provider schedules and organizes patient flow
- Maintains clean, orderly reception area and lobby
- Assists with scanning and indexing of documents into the EMR
- Participates in clinic process improvement activities and team meetings to ensure efficient operations
- Reliable attendance and punctuality
- Other duties as assigned
POSITION QUALIFICATIONS
Certificates & Licenses:
- N/A
Education: High School Graduate or General Education Degree (GED)
Experience:
- One to two years medical office experience preferred.
- EHR experience preferred (we use eClinicalWorks)
- Microsoft Office experience a plus
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of:
- Customer service concepts
- Payer regulations and requirements related to insurance including verifying eligibility and determining Good Faith Estimates
- Grammar, spelling and punctuation
- Medical terminology, office procedures and documentation principles
- HIPPA guidelines and procedures
Skilled in:
- Operating a computer, scanner, card readers, headsets, telephone and copy machine
- Answering a multi-line phone system
- Customer service and professionalism
- Accuracy in data entry and attention to detail
Ability to:
- Project a pleasant and professional image
- Establish and maintain effective working relationships with patients, staff and other involved with patient care
- Identify problems and recommend solutions
- To prioritize tasks and manage time effectively
- Be prompt and present during scheduled work hours.
Competencies
Performance evaluations are based on the individual's accuracy, accountability, adaptability, communications (oral and written), customer service, attention to detail, initiative, integrity, interpersonal skills, judgement, organization, problem solving, and time management.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
